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Support

What is included with every licence, what is paid, and how creekX looks after itself when nobody is watching.

Included with every licence

  • Email support, Monday to Friday, 9:00–18:00 Gulf Standard Time (UTC+4). We reply within one business day.
  • Installation: one command on Ubuntu, online or fully offline, and a step-by-step guide. If it gets stuck, we help by email.
  • These guides and the full REST API reference.
  • Every update released while the licence runs, including offline upgrades.
  • Installation done for you, remotely or as an offline handover.
  • Training: a remote session for operators and administrators.
  • Priority support: faster response times and agreed hours, written into the Enterprise agreement.

Ask us for a quote.

An outage at night

We do not offer a 24/7 phone line today. creekX is built to keep running without a person watching:

  • It restarts itself. A crashed part starts again on its own; a 24/7 channel recovered within 30 seconds in our tests, and a backup stream can take over.
  • It tells you. A channel, stream or camera going offline sends an email at once.
  • A licence never takes anything off air. A late renewal stops new channels and cameras being added, never what is running.
  • You can see why. The admin console shows the server's health and log; When something is wrong covers the common failures.

Requests sent overnight are answered the next business day.

If a licence is not renewed

Everything keeps running and nothing is deleted. After a 30-day grace period with warnings, new channels and cameras cannot be added, and updates and support stop. Trial and licence has the details.